Zelda Hearst
Medical Virtual Assistant

Providing tailored, flexible administrative support to Healthcare professionals.

Zelda Hearst
Medical Virtual Assistant

Providing tailored, flexible administrative support to Healthcare professionals.

Secretarial Support

Audio Transcription And Copy Typing

(Clinic Letters, Reports, Thesis, Medico-legal Work)



Note Taking

Diary Management

Intermediary

Liaise With Third Parties

(Insurance Companies, Solicitors, GP’s, PSNI)



Organise, Arrange And Track Additional Tests

Oversee Correspondence For Authorisation

(Costing Procedures, CCSD Codes)

Patient Care

First Point Of Contact



Assist With Patient Enquires

Liaise And Navigate Patients From Initial Consultation To Discharge

Clinical Support

Coordinate Theatre Lists

(Permanent, Adhoc, Cancellations)



Coordinate Outpatient Clinics

Organise Operating Lists

Collaboration With Speciality Healthcare Professionals On Your Behalf

Security

GDPR Compliant



Registered With Independent Commissioners Office

Jelly Software Computer Management System For Safe Storage And Management Of Confidential Data

Fully Functioning Home Office

Forensic
Administration

Pathology Reports



Criminal And Civil Medico-Legal Work
(Reports, Statement Preparation)

Scheduling Court Attendance

Billing Services

Why Work With Me?

Why Work With Me?

As a highly motivated individual with exceptional multi-tasking and organisational skills, I exhibit confidentiality, diplomacy and professionalism. An adaptable VA, I hold a proven ability to support practitioners by managing their administrative and secretarial tasks.

Passionate about my role, practitioners can depend on my attention to detail and excellent time management skills for quality assurance and efficiency. With a calm and patient disposition, I work effectively under pressure, able to focus on the task in hand. Experience has equipped me with forward planning and problem-solving to minimalize cancellations - no theatre slot will go unused!

Twenty years working in the medical sector combined with a 1st Class BA (Hons) degree Management & Business Studies have equipped me with the skillset necessary for a successful medical VA: anticipate, coordinate, prioritise, execute and always have a back-up! A little like the A-Team rolled in to one – I love it when a plan comes together!

Experienced
Virtual Assistant

Loyal
Trusted & relied upon by Healthcare professionals.
Established
Leading, fully-qualified Virtual Assistant.
Go-to
Ensuring that your to-do list gets done... and not by you!
Excellence
Applied to every aspect of your administrative support.
Needed
For multi-tasking the many demands of patient administration.
Dependable
Flexible working to accommodate your needs.

20

Years’ Experience Working
Within The Healthcare Industry

Convenient and Cost-Effective

I deliver an enhanced premium service remotely - bringing a personal element to administration services offered by larger establishments – without the additional overheads. I understand practitioner demands are unique and adapt to ensure you work smarter, not harder:

  • Personalised, flexible working around your clinical commitments



  • Affordable, no hidden fees



  • Reduced demands on your personal and professional life




  • Focused patient care, effective time management






  • Established as a reliable VA to Healthcare professionals

Convenient and Cost-Effective

I deliver an enhanced premium service remotely - bringing a personal element to administration services offered by larger establishments – without the additional overheads. I understand practitioner demands are unique and adapt to ensure you work smarter, not harder:


  • Personalised, flexible working around your clinical commitments



  • Affordable, no hidden fees



  • Reduced demands on your personal and professional life



  • Focused patient care, effective time management



  • Established as a reliable VA to Healthcare professionals


Maximise Time Management

With private Healthcare demands increasing I understand that time is the most valuable resource for Healthcare professionals.

Providing flexible administrative support, I incorporate all clinical requirements, ensuring you deliver maximum patient care. Realise the value of having tailored, devoted support you can trust:
  • Focus on Patient Care


    Maximise on Resources
    Streamline Clinical Administration
    Improve Time Management
  • Worry About Your To-Do List


    Allow Non-Clinical Tasks to Monopolise Free Time
    Stress Over Paperwork
    Waste Time

Pricing

£ 25


Standard Hourly Rate

£ 35


Standard Hourly Rate

Out-Of-Hours / Weekend Support

Testimonials


  • Mr S T White FRCOphth

    Consultant Ophthalmic Surgeon

    I was delighted when Zelda asked me to write a testimonial for her webpage and new business. I have known Zelda for 18 years first as my NHS secretary and then as my private secretary – a long time! And how fortunate I have been. Why? Because I can get on with seeing and operating on patients and Zelda does everything else: typing and posting letters, putting together operating lists and contacting all the patients, dealing with any cancellations and re-bookings, liaising with insurance companies about codes and procedures, organising investigations. She is now taking on the whole billing and collection side. So, everything. And all done with great patience, kindness and efficiency: the patients are always highly positive about her. Thankfully, I’ll be retiring before she does, or I would be in trouble!

  • Mr J A Sharkey FRCS FRCOphth

    Consultant Ophthalmic Surgeon

    I have had the great good fortune to have had the services of Zelda for the past 10 years. Throughout that time, I have found her to be unfailingly efficient, diligent and trustworthy. She uses her initiative very well and consequently has kept me more organised that I would otherwise have been. I have absolutely no hesitation whatsoever in recommending Zelda, her service would enhance any practice.

  • Professor J Crane, CBE

    As a busy medical practitioner doing private medico-legal work, I have relied heavily on the skill and expertise of Mrs Hearst in preparing my reports; organising my diary commitments, including court attendance; and in following up cases with invoices etc.  She has an excellent working knowledge of medical terminology and her word processing skills are such that the reports which she has prepared are of the highest standard.

  • Dr A J Bentley

    Zelda was my PA for seven years when I was Deputy State Pathologist for Northern Ireland. She provided confidential secretarial support, dealing with highly sensitive material, including: preparation of autopsy/medico-legal reports, lectures and meetings, liaising with courts and diary management - all performed with efficiency, accuracy and timeliness. These attributes could always be relied upon and greatly improved my professional life. It was a pleasure working with Zelda and I would have no hesitation whatsoever in recommending her as a VA



  • Professor R Mirakhur

    Former Professor of Anaesthetics, Queens's University of Belfast

    I have known Zelda from the time she worked with me in the Department of Anaesthetics at the Queen’s University. She was an efficient PA possessing all the skills required for working in a busy academic department. She already had the necessary qualifications and skills, such as the shorthand and word processing, but has since obtained a degree in Business Management.  Zelda has worked in the medical field with several hospital doctors and has nearly twenty years’ experience.  She is highly organised, discreet and efficient with excellent management skills.